SORS S.A.S. (as referred to "SORS S.A.S.” or ”We”) is regarded as the data controller according to the French Data protection legislation (loi informatique et libertés n°78-17 dated January 6th, 1978). For this purpose, SORS S.A.S has filled in all mandatory declarations to the CNIL (French data protection agency).

SORS S.A.S (and/or any of its subsidiaries or subcontractor companies) takes its relationship with all its customers and Website users seriously, including how we handle your personal data collected via the Website. SORS S.A.S. is committed to meeting the requirements of all relevant laws. This Privacy Policy sets out the ways SORS S.A.S. processes any personal data collected via its Website.

SORS S.A.S will only process its customer personal information in accordance with this Privacy Policy, which is subject to French Law. By using SORS S.A.S Website, wherever you are connected to the Website, you consent to this Privacy Policy.

When do we collect personal data ? 

Our Website is free for you to browse through and read.

Use of cookies

SORS S.A.S. may use cookies in order to provide a better service or identify which pages on the Website are of special interest. A cookie is a small piece of information which a Website stores via your web browser on your PC and which can later be retrieved. Cookies cannot be read by a Website other than the one that set it.

You can set up your web browser to inform you when cookies are set or to prevent cookies from being set. Please note that if you do not accept cookies from this Website, this may affect your user experience of such Website and will prevent you from purchasing our products.

Our Website sets up in our Website users terminals, only cookies that have the sole purpose of enabling or facilitating electronic communication (such as those that identify our customers and personalise their visit by customising web pages for them, for example by welcoming them by name next time they visit the Website), or are strictly necessary for the provision of an online communication service at the express request of the user (shopping basket cookies).

Most cookies last only through one session or visit to our Website. None will allow to collect personal data that will enable us, for instance, to contact you via telephone, e-mail, or any other means.

Our Website does not allow any third party cookies, such as targeted behaviour ad cookies but may allow social network cookies (for instance facebook) .

We will collect your email address for the following reasons:

-       If you want to receive SORS S.A.S. news and exclusive offers via email.

-       If you want to take part in a Prize Draw, sweeptakes or Competition

-       If you want to contact us, send us an email or offer feedback

The collection of additional personal information :

Providing additional personal information is up to you.

We might collect additional personal information to render a better service to you, to enter you in promotions and notify you of results, to e-mail you with updates, news and special offers, to respond to your questions or comments, or to register you for certain features on the Website.

Therefore, what do we do with the information?

We use your information for the following purposes:

To serve website content to you
To handle orders, deliver products, process payments and refunds and provide statements
To communicate with you about your orders
To update our records and generally maintain your account with us
If you contact us, we may keep a record of that correspondence and your contact details
For our statistical or survey purposes to improve our site and its services to you
To prevent or detect fraud or abuses of our site and enable third parties to carry out technical, logistical or other functions on our behalf
To contact you by email, post, or telephone, to ask you for feedback and comments on our services
If you consent, to notify you by email of our products, promotions, competitions and special offers that may be of interest to you.

Direct marketing - How to unsubscribe

We always provide you with the opportunity to opt in (when signing up to our newsletter by ticking the appropriate box during registration, or separately on our newsletter sign up page if you don’t want to place any order yet), or to opt-out when receiving communication via email.

SORS S.A.S.’s policy is to allow users to unsubscribe from our regular emails at any time. You can do this by clicking on the Unsubscribe link at the bottom of the email you've received. Alternatively you can send an email to customer service.

Who processes your information? 

Disclosure of information within SORS S.A.S.

SORS S.A.S. limits access to your personal data to employees who  reasonably need to process such information, to perform the finalities of the data processes, as described under this policy.

Disclosure of information to third parties :

SORS S.A.S. shall not disclose your personal data to any other party mentioned in this policy, unless required to do so by law, or under a court injunction.

SORS S.A.S. may disclose your information to other members of its group (subsidiaries, parent companies...) for marketing purposes or logistic purposes.

SORS S.A.S. may disclose your information to any third party outside the Group under limited circumstances, like carefully selected service providers and agents who made this Website, its content and its servicesand who operate elements of such Website and process data on our behalf.

SORS S.A.S. may also disclose your delivery address to our contractual partners in charge of distribution and delivery of our products. SORS S.A.S will enter all adequate contractual agreements required by the French Data Protection Act.

All third parties will process and use your information to respond to your feedback - like responding to problems, improving our services and gearing what we do to suit your requirements further.

Beyond this, we will not share your information with any other company without your consent for instance if you won a prize or made a request for specific information that we cannot deliver to you directly.

Provided you gave your express consent at the time of your registration with SORS S.A.S, we may share your information with other companies than our contractual processors, so that they can contact you with information, promotions, products, services and offers that may be interesting to you.

We will never sell your information to any other company, unless you give your express consent.

In any case, SORS S.A.S. shall not operate any personal data transfers toward a country situated outside the European Union, unless you give express consent to such transfer.

What do we do to safeguard personal information?

We have instituted safeguards to check that our internal procedures meet our high policy standards. We also use our best efforts to be sure that third parties who work with us as our agents to make this Website and its contents available to you, and to fulfil your orders and requests, agree to protect personal information that they must access, in order to serve our Website and our visitors.

Links to other Websites

We offer links to other websites operated by other companies, we use and/or recommend. However, we are not and shall not be held responsible for the content of such websites, or their privacy policies. If you visit another website, we advise you to review their privacy policy and other general terms of use.

Right of access and rectification

The French Data Protection Act enables you the right to access to your information and the right to have it rectified and the right to oppose to such process for a legitimate reason. Your rights can be exercised in accordance with such Act, at any time by contacting us at the following e-mail address:

Changes to our Privacy Policy

Any changes to the Privacy Policy will be posted here.

If SORS S.A.S. wishes to make material changes to the way we use your personal information, we will ask for your consent before we do so.

© SORS S.A.S. 2015 - 2017. All Rights Reserved.